Open positions

Account Manager

Do you want to work at a growing digital agency to foster client relationships with large organizations that make a positive impact in the world? Are you motivated by delivering quality work on meaningful projects? Our account managers collaborate with clients and internal teams to facilitate large-scale web strategy, design, and development projects and build long-term client relationships. You’ll work to understand the objectives of our clients, identify opportunities where our team can bring clients value, and track project progress and success.

We are looking for a senior account manager with 5+ years of agency experience of working on large-scale web design and development projects. This is a leadership role that requires close collaboration with our project management and sales teams.

In this role, you will be expected to:

  • Serve as the lead point of contact for clients at the account level
  • Understand Evolving Web’s services and strengths and how we support our clients
  • Understand each client’s business model
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts with new clients and manage contract renewals
  • Develop trusted relationships with stakeholders
  • Ensure the timely and successful delivery of projects according to customer needs and objectives
  • Clearly communicate project progress to clients and to the leadership team
  • Work with the sales team to understand client needs and look for opportunities to expand our service offering
  • Forecast and track key account metrics and report on the status of all accounts
  • Assist with challenging client requests and know when to escalate to the leadership team

Requirements

What kind of skills set do you need to be successful in your role within the Evolving community?

  • 3-5 years of agency experience
  • A proven track record of successfully managing and estimating web design and development projects, tracking goals and results
  • Understanding of Evolving Web’s services and how to position them, as well as digital best practices, technologies, and trends
  • Ability to listen to clients and understand their needs
  • Experience managing client relationships and handling multiple projects at once.
  • You are comfortable with public speaking and presenting to stakeholders
  • Experience using project management software
  • Excellent communication skills preferably in both French and English
  • Experience supervising others


Bonus for:

  • Excellent spoken and written French
  • Technical or design expertise
  • Knowledge of Drupal, WordPress, and/or mobile development
  • Experience working with institutional clients


What kind of person usually gets along easily with us?

  • Collaborative and open to feedback
  • Love sharing what you know
  • Organized and able to work on several projects concurrently
  • Creative, curious, and proactive at problem solving
  • Not afraid of learning new tools and taking on new responsibilities

Benefits

What you get:

  • An environment that encourages continuous learning and mentorship
  • A team that’s big enough that you get to work on creative, meaningful projects and small enough that you can take ownership of your work
  • A collaborative, fun, and friendly environment where your input is highly valued
  • Competitive salary, a health insurance package, and a good work-life balance
  • Collaborations with organizations such as Princeton University, the Government of Canada
  • Diverse, multilingual team members from around the world
  • Remote-friendly workplace, with a beautiful office in Old Montreal
Apply now

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